Phone

+254 793 711366

Email

hello@serenevalleyspa.com

Opening Hours

Mon - Sun: 9AM - 7PM

An unparalleled wellness experience, at Serene Valley Spa

An hour or two is all it takes for our professional Spa Therapists at The Serene Valley Spa to help you reawaken your spirit and perfectly harmonize your body, mind and soul. 

We highly recommend you book your treatment in advance to secure your preferred day and time. We are open 9am to 7pm everyday. 

 

Please use the form below or call us on: +254 793 711 366 or email to: hello@serenevalleyspa.com

 

Appointments requested through the website, email or Facebook will be responded to between 10am and 6pm only.

We recommend that you arrive at least 15 minutes prior to your appointment time in order to check in and ready yourself for a suitably deserved treatment, to relax and enjoy our facilities. 

Arriving late will limit the time of your treatment. For your first visit to Serene Valley Spa, you will be asked to complete a brief, confidential client form. This is to check for contraindications to any treatments.

What if I need to cancel my reservation?

 
We do get very busy and hope you do not have to cancel; however, we understand that plans change. If you do need to cancel, please contact us at least 4 working hours in advance. Reservations cancelled with less than 2 working hours notice will be subject to a 50% cancellation fee.

 Full charge will be imposed for any ‘no show’ appointments. If you simply need to change your reservation to another time, please contact us at least 4 hours beforehand so we can accommodate you and other guests.

 

Thank you for your understanding…

For most spa treatments, it is customary to disrobe completely; however, we provide a disposable underwear and you should undress to your level of comfort.

 Our therapists are trained to keep you properly draped throughout the treatment, respecting your privacy at all times.

We recommend that you do not do depilatory waxing after any massage, body treatment for at least six hours. 

To extend your spa experience at home, a variety of spa products are available for purchase at the spa boutique.

At Serene Valley Spa, we believe that everyone can benefit from receiving spa treatments, including children. Our services are adapted to a child’s needs and we offer two types of services: private treatments and therapies in an open room/group setting.

 

For private (one on one) treatments with children below 12 years, we recommend that the parent or guardian be present in the room at the time of service. You can either schedule a treatment to enjoy the service simultaneously or quietly observe the treatment.

YOUR HEALTH IS OUR CONCERN

Extraordinary times require extraordinary measures. Under the direction of our Medical Director. We do everything to protect your health.

That’s why we have adapted our services for your health and safety. With the greatest care, attention and open hearts we accompany you as your host during your stay and create human closeness despite social distance.

 

Because of social distancing requirements, we are operating on a limited schedule. Please call or email with any questions.

Enjoy one of our Day Spa offers or Wellness Specials. For more relaxation, self-care and tranquillity.

Whether you ask for pure indulgence, ultimate relaxation or glamorous pampering, our attentive fairies will make all your wishes come true.

Serene Reception 3
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